New rules aim to improve air travel access for passengers needing special support. PATTAYA, Thailand – The Civil Aviation Authority of Thailand (CAAT) has announced a new regulation aimed at improving the accessibility and service standards for air travelers requiring special assistance. The regulation, effective May 30, 2025, mandates that airlines and airports prepare necessary facilities in advance to better support these passengers. Air Chief Marshal Manat Chavanaprayoon, Director of CAAT, revealed that this is Regulation No. 90, issued in accordance with international civil aviation standards under Annex 9 of the 1944 Chicago Convention. The regulation ensures that passengers with limited mobility, visual or hearing impairments, communication difficulties, temporary injuries, or elderly travelers can access air travel services equally. To facilitate proper coordination, passengers in need of assistance must notify their airline in advance regarding any required services, such as boarding and disembarkation equipment, airport or onboard wheelchairs (depending on aircraft type), and baggage handling assistance. The specific process and advance notice period may vary by airline. Certain services also come with specific safety and operational conditions. For example: -Battery-powered mobility aids (e.g., electric wheelchairs) must comply with safety regulations regarding battery type and capacity. -Guide dogs may only be transported if permitted by the airline and must pose no hygiene or safety risk to other passengers. -Seat assignments must align with safety protocols. -In some cases, passengers unable to assist themselves during emergencies (e.g., unable to fasten a seatbelt, use an oxygen mask, or reach the emergency exit) must be accompanied by a travel assistant. Additional safety measures may apply depending on the passenger’s individual condition. CAAT recommends that travelers contact their airlines for full details to ensure a smooth and safe journey. Air Chief Marshal Manat affirms that Regulation No. 90 aligns with international aviation standards to guarantee equal air travel access for passengers with special needs.